Refund and Returns Policy

Umar Farooq Belting – Refund and Returns Policy

At Umar Farooq Belting, we strive to provide our customers with top-quality products and excellent service. We understand that situations may arise where a refund or return is requested. However, please note that due to the nature of our products, we generally do not accept returns. Here’s an overview of our Refund and Returns Policy:

1. No Returns: As a standard practice, we do not accept returns on our products. We encourage customers to carefully review their orders and product specifications before making a purchase to ensure it meets their specific needs.

2. Exceptional Circumstances: In rare cases where a product is delivered damaged or is defective, we will evaluate the situation on a case-by-case basis. If an exception is made, we will work closely with the customer to resolve the issue promptly.

3. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within [specified time frame] of receiving your order. We may request supporting documentation, such as photographs, to assess the issue and determine the appropriate course of action.

4. Refunds: Refunds will only be considered in cases where a return is approved due to a damaged or defective product. Once the return is authorized, a refund will be processed within a reasonable timeframe.

5. Contacting Customer Service: If you believe you have received a damaged or defective product, or if you have any concerns about your order, please contact our customer service team at [customer service email/phone number]. Our team is here to assist you and address any issues you may encounter.

6. Order Cancellations: As our products are often made to order or customized based on specific requirements, cancellations may not be possible once the production process has started. Please contact us immediately if you wish to cancel your order, and we will assess the feasibility based on the order status.

Note: It is essential to carefully inspect your order upon delivery. If there are any concerns or discrepancies, please contact us promptly.

Our commitment is to ensure customer satisfaction, and we appreciate your understanding of our policy. If you have any questions or require clarification, please don’t hesitate to reach out to our customer service team. Thank you for choosing Umar Farooq Belting.